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Send enough context for us to route the question correctly. For conversion failures, include the source and target formats, approximate file size, job ID, and the visible error message. Do not attach a sensitive source file unless support asks for a safe reproduction.
Product support
Account access, billing, conversion behavior, retained jobs, and API integration: [email protected]
Security reports
Include the affected route or component, impact, reproduction steps, and any request IDs. Please avoid accessing other users' data: [email protected]
Enterprise and DPA
Tell us about expected formats, file sizes, monthly volume, retention, workspace needs, and data-processing requirements: [email protected]