HELP CENTER
Answers before you upload.
Limits, retention, API keys, and what a failed job actually means. Product numbers stay on pricing.
01
First conversion
For a quick image conversion, choose a live pair under Converters and upload a file. Anonymous image conversion is limited to 15 MB. Sign in for the dashboard uploader, saved history, larger plan limits, and queue-backed document, spreadsheet, audio, video, and archive jobs.
02
Retention
Retention starts after a job completes. Available choices are delete-immediately, 1 hour, 24 hours, and 7 days, depending on plan. Delete-immediately includes a five-minute grace period so the result can be downloaded. Expiration hard-deletes objects from storage; download URLs are short-lived and signed.
03
Dashboard
The uploader sends the file directly to object storage with a presigned URL, then creates a conversion job. History shows queued, processing, finalizing, completed, failed, cancelled, and expired states. A completed job receives a fresh download link when requested; an expired job no longer exposes one.
04
API keys
API keys are available on Business and Enterprise. The synchronous endpoint is intended for bounded in-process engines; use POST /api/v1/uploads followed by POST /api/v1/jobs for heavy work. Keys are shown once, stored as hashes, and support convert:write, convert:read, and jobs:read scopes.
05
Webhooks
Create webhook endpoints in the dashboard and subscribe to conversion.completed, conversion.failed, or conversion.expired. Convyx signs the raw JSON body with the endpoint secret and sends a stable delivery ID. Async worker jobs emit webhooks; synchronous API conversion does not.
06
Failed jobs
First confirm the source extension matches the actual file and that the target pair is marked Live. Corrupt input, encrypted documents, unsupported codecs, engine size limits, and storage upload mismatches can all fail safely. Failed accepted jobs consume quota because processing resources have already been reserved.
Need a more technical answer? Read the API reference or workflow guides. Still stuck? Email support.